shipping policies + frequently asked questions

Are the earrings heavy?

  • No. A lot of people tend to comment on how light they are. Although, sometimes it depends on the materials used. If you’re concerned about lightness of earrings, contact me via bearbeadwork@hotmail.com, or on my social media accounts (Facebook & Instagram)

What are regular posts and fingernail posts?

  • Regular posts are the stud backing. Fingernail posts have the lever back connected to the earring. 

Do you take custom orders?

  • I am not taking custom orders at the moment. I will post on my Facebook and Instagram when I do take custom orders. 

Can I wear beaded earrings if I’m not Indigenous?

  • Yes! Supporting Indigenous artists is cultural appreciation, not appropriation. 


What stitch do you use for the mini wristlets? 

  • Peyote stitch

My mini wristlet broke! What do I do? 

  • If any of your jewelry breaks, let me know and I will fix it free of charge :)

 

Shipping Information and Policies 

  • I am not responsible for shipments after they have reached Canada Post. However, I will try my best to accommodate you. Solely, it is not my responsibility when shipments get lost during standard shipping. I suggest tracked shipping for the best service. 

How long does shipments take?

  • Please note, that these may alternate due to covid-19. Once I get the package out the door, it typically takes 2-3 days within New Brunswick. Within the Maritimes, typically 3-7 days. Times vary within the rest of Canada and the United States. 

Are shipments safe in the bubble mailer? 

  • I do my best to package it as safely as possible to ensure they arrive at their destination in great condition. If you're worried about your order being shipped in a bubble mailer, choose 'in a box' shipping method at checkout. 

When does my package get shipped?

  • I aim to get it shipped the next business day after the order has been placed. However, sometimes life happens and it may not be shipped until a few days later.

When do you drop off earrings?

  • For community members and local customers. I offer pick up and drop off. I aim to get it dropped off as quickly as possible or offer pick up as quickly as possible. Please be patient when it comes to drop off. 

 

Totes, Clothing & Cups

How do I wash my tote? 

  • Please DO NOT wash, they will shrink. Hand wash only and air dry. 

 

What are the bags made of?

  • The tote bags are made of natural cotton fibre and they are eco-friendly & non-toxic to ensure the safety of both your children and the Earth. 

 

What size of the tote bags?

  • Each canvas tote bag measures 15 x 16 inches /38 x 40 cm. 

 

How do I wash my cup?

  • Hand wash only. Do not soak. 

 

How do I wash my clothing? (i.e. sweaters, sweatpants)

  • Hand wash in cold water is recommended. The less you can machine wash them the better! Since I recently incorporated patches (sweaters + totes), for them to last longer, hand wash and air dry is best. 

 

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